Our Refund Policy
Refund & Cancellation Policy
Last Updated: 23 August 2026
Thank you for choosing The Setup Trader Academy (“TST Academy”, “TST”, “we”, “us”, or “our”).
This Refund & Cancellation Policy explains the terms applicable to payments made for our stock-market education courses, live training programs, mentorship, consultation sessions, workshops, and other educational services offered through thesetuptrader.com (the “Website”).
By purchasing any Service from The Setup Trader Academy, you acknowledge that you have read and understood this Refund & Cancellation Policy.
1. Nature of Our Services
The Setup Trader Academy provides educational and training services related to financial markets and trading.
Our programs may cover topics including:
Stock market fundamentals
Technical analysis
Price action
Trading setups
Trading strategies
Risk management
Trading psychology
Trade execution
Market analysis
Mentorship and doubt support
Our training is primarily delivered through live, instructor-led sessions, which may be conducted using third-party platforms such as Google Meet.
After successful payment and enrollment, our team will contact the student using the registered contact details to coordinate the training schedule and session details.
2. Refund Eligibility
Because our Services involve instructor time, session scheduling, personalized coordination, and live educational delivery, refund requests are subject to the conditions described below.
2.1 Refund Before Training Begins
A student may request a refund within 48 hours of successful payment, provided that:
No live training session has been conducted;
The student has not attended or joined any training session;
No personalized mentorship or consultation service has been provided;
The student’s enrollment has not been materially utilized;
The refund request is submitted through the official TST contact channel.
Refund requests that meet these conditions will be reviewed by our team.
3. No Refund After Training Has Started
Once a student has:
Attended a live training session;
Joined a scheduled Google Meet session;
Received a live mentorship or training session;
Started a personalized training program; or
Otherwise materially used the purchased Service,
the payment will generally become non-refundable, subject to applicable consumer protection laws and the specific circumstances of the case.
This is because instructor time and training resources are allocated specifically to the enrolled student.
4. Non-Attendance Does Not Automatically Qualify for a Refund
If a student purchases a program but does not attend a scheduled session, the absence itself does not automatically create a right to a refund.
Students are responsible for:
Providing accurate contact information;
Checking their email and phone messages;
Responding to scheduling communication;
Attending confirmed sessions;
Informing TST in advance if they cannot attend a scheduled session.
Where reasonably possible, TST may offer a rescheduling opportunity instead of a refund, depending on the circumstances and availability of the instructor.
5. Rescheduling of Live Sessions
We understand that students may occasionally be unable to attend a scheduled live session.
Where appropriate, students may request a rescheduling of their session by contacting TST in advance.
Rescheduling is subject to:
Instructor availability;
Course schedule;
Program duration;
Availability of alternative session slots.
Repeated absence, repeated rescheduling requests, or failure to communicate may result in the loss of a scheduled session without refund, subject to applicable law.
6. Refunds for Service-Related Issues
If TST is unable to provide a purchased Service due to circumstances within our reasonable control, we will make reasonable efforts to:
Reschedule the affected session;
Provide an alternative session or arrangement; or
Where appropriate, provide a refund for the affected Service.
If a Service is materially different from what was advertised or agreed upon, or if there is a genuine deficiency in the Service, the matter will be reviewed and handled in accordance with applicable law.
7. Cancellation by The Setup Trader Academy
In exceptional circumstances, TST may need to cancel, postpone, or modify a scheduled training session or program.
Possible reasons may include:
Instructor unavailability;
Technical issues;
Operational circumstances;
Force majeure events;
Unforeseen circumstances;
Other circumstances beyond our reasonable control.
Where a session is cancelled by TST, we will generally attempt to reschedule the session.
If rescheduling is not reasonably possible, TST may provide an appropriate alternative or refund for the affected Service, subject to applicable terms and law.
8. Technical Problems
TST is not responsible for a student’s inability to attend a session due to problems with the student’s:
Internet connection;
Computer;
Mobile device;
Browser;
Google Meet access;
Microphone;
Camera;
Power supply; or
Other personal technical equipment.
Students should ensure that they have a reliable internet connection and suitable device before attending a live session.
However, if a technical issue originates from TST or its designated service provider and materially prevents the delivery of a paid session, we will make reasonable efforts to reschedule or otherwise resolve the issue.
9. How to Request a Refund
To request a refund, the student must contact The Setup Trader Academy through our official contact channel.
The request should include:
Full name;
Registered email address;
Registered mobile number;
Course or program purchased;
Payment/transaction reference;
Date of payment;
Reason for the refund request.
Refund requests should be submitted within the applicable refund period described in this Policy.
TST may request additional information reasonably necessary to verify the transaction and evaluate the request.
10. Refund Review Process
All refund requests are reviewed individually based on:
Date of purchase;
Course or Service purchased;
Whether training has commenced;
Whether any live session has been attended;
Whether mentorship or consultation has been provided;
The reason for cancellation;
Any applicable promotional or special terms;
The circumstances surrounding the request; and
Applicable laws and regulations.
Submitting a refund request does not automatically guarantee approval.
We will communicate the outcome of the review to the customer using the contact information provided during enrollment.
11. Refund Processing
Where a refund is approved, it will generally be processed using the original payment method or another appropriate method permitted by the payment provider.
The time required for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
TST is not responsible for delays caused by third-party payment processors or financial institutions after the refund has been initiated.
Where applicable and legally permissible, non-refundable third-party transaction charges may be treated in accordance with the payment provider’s terms and applicable law.
12. Promotional Offers and Discounts
Courses or Services purchased under a special offer, promotional campaign, discounted package, bundled offer, or other limited-time promotion may be subject to additional terms.
Where special refund conditions were clearly disclosed before purchase, those conditions may apply to the relevant transaction, subject to applicable law.
13. Course Transfers
Payments are generally non-transferable between individuals.
A student may not transfer their enrollment, payment, Google Meet access, mentorship slot, or other purchased Service to another person without prior written approval from TST.
Any approved transfer will be subject to TST’s verification and applicable administrative conditions.
14. Duplicate or Incorrect Payments
If you believe that you have accidentally made:
A duplicate payment;
An incorrect payment;
An unauthorized payment; or
A payment for the wrong Service,
please contact us as soon as possible with the relevant transaction details.
We will investigate the transaction and take appropriate action where a refund or correction is applicable.
15. Chargebacks and Payment Disputes
Before initiating a payment dispute or chargeback with a bank or payment provider, customers are encouraged to contact The Setup Trader Academy so that we can review and resolve the matter directly.
Unauthorized or fraudulent chargebacks may be investigated and may result in suspension of access to Services, subject to applicable law.
Nothing in this section limits any rights available to consumers under applicable law.
16. No Refund Based on Trading Results
The Setup Trader Academy is an educational service provider.
Refunds cannot be claimed solely because a student:
Did not make profits;
Experienced trading losses;
Did not achieve a particular financial result;
Did not become a profitable trader;
Did not achieve a particular income;
Did not successfully apply a strategy;
Did not achieve the results expected by the student.
Trading and investing involve substantial risk, and no course, strategy, mentor, or educational program can guarantee profits or specific financial results.
Individual results depend on numerous factors, including knowledge, discipline, risk management, capital, market conditions, execution, and individual circumstances.
17. Educational Disclaimer
Our courses and training are provided for educational and informational purposes only.
The information provided by TST does not constitute personalized investment advice, financial advice, portfolio management, or a recommendation to buy or sell any financial instrument.
The decision to trade or invest remains solely with the individual.
Students should independently assess their financial circumstances, risk tolerance, and suitability before making any trading or investment decision.
18. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or override any mandatory rights or remedies available to a consumer under applicable Indian law.
Where applicable, consumer protection laws may provide remedies in circumstances involving deficiency in services, misrepresentation, or other legally recognized grounds.
This Policy should therefore be read together with applicable laws and regulations.
19. Changes to This Policy
The Setup Trader Academy may update this Refund & Cancellation Policy from time to time to reflect:
Changes in our Services;
Changes in our payment processes;
Changes in our operational practices;
Changes in applicable laws or regulations; or
Other legitimate business requirements.
The updated version will be published on this page with a revised “Last Updated” date.
The version applicable to a transaction will generally be the version that was presented to the customer at or before the time of purchase, subject to applicable law.
20. Contact Us
For refund, cancellation, rescheduling, or payment-related queries, please contact:
The Setup Trader Academy
Website: https://thesetuptrader.com/
Email: contact@thesetuptrader.com
Phone: +91-9359301559
Business Address: Office No. 546, Triaa, Vasantam City Center, Dhanori Rd, Laxmi Nagar, Dhanori, Pune, Maharashtra – 411015
Please keep your payment receipt or transaction reference available when contacting us.
21. Acknowledgement
By completing a purchase through The Setup Trader Academy, you acknowledge that:
You have read this Refund & Cancellation Policy;
You understand that our programs involve live educational services;
You understand that training may be conducted through Google Meet;
You understand the applicable refund conditions;
You understand that trading involves financial risk; and
You agree to the terms applicable to your purchase.
The Setup Trader Academy reserves the right to interpret and administer this Policy in accordance with applicable law.